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ismailhassan.uitm.edu.my
OBM345 On-Line Assignment
Written by Ismail Hassan   

OBM345 On-Line Assignment

Copy and paste this sheet on a new Microsoft document.  Key in your answer immediately after each question. Email your answers to This e-mail address is being protected from spambots. You need JavaScript enabled to view it before 12 noon, Thursday, 23rd March 2017.  You may use any reference materials when answering the questions. Use your own name to name this document. The minimum length of each answer is 100 words.  You may write more if you wish. The maximum marks allocated for each complete and acceptable answer is 25.

 

 

Name __________________________  Student No ___________________ Date ______________

 

 

 

  1. We discussed at length about the concepts of effectiveness and efficiency. In your own words, please write in detail your understanding of these concepts by relating them to the functions of management.
  2. Discuss the importance of communication in management.
  3. Why is it important for managers to create an environment that is conducive for workers?
  4. What do we mean by “doing the right thing by the right person?”

 

 

 

 
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OBM345 FINAL EXAMINATION STUDY GUIDE
Written by Ismail Hassan   

PRINCIPLES OF ADMINISTRATIVE OFFICE MANAGEMENT

  • Definition of administrative office Management
  • Role of the office
  • Administrative Office Management functions and objectives
  • The Administrative Office Manager
  • Responsibilities of the Administrative Office Manager
  • Management functions – Planning, Organizing, Leading (or Directing), and Controlling
  • Job responsibilities within each of the four functions
  • Skills (Conceptual, Human & Technical)
  • Challenges
  • Qualifications
  • Professionalism, Educational Background, Profile
  • Roles
  • Leffingwell and William Ouchi.

IMPROVING OFFICE PRODUCTIVITY

  • Improving Office Productivity Through TQM (Definition and Strategies of TQM)
  • Continuous improvement
  • Benchmarking
  • Downsizing
  • Reengineering
  • Quality Circles
  • Outsourcing

ORGANIZATIONAL PRINCIPLES OF MANAGEMENT

  • Organizational principles of management
  • Definition of objectives
  • Span of control
  • Interrelated functions
  • Chain of command
  • Unity of command
  • Authority and responsibility
  • Work assignment
  • Employee empowerment
  • Physical centralization and decentralization of office operations
  • Informal organization
  • Organization chart

COMMUNICATING IN THE OFFICE

  • Flow of Communication
  • Downward communications (uses, channels and factors in selecting channels)
  • Upward communication (uses, problems and techniques to minimize problems – Suggestion Systems and Grievance Handling Procedures
  • Horizontal/lateral communication (uses)
  • Diagonal communication (uses)
  • Small-Group Communication
  • Reasons People Belong to Small Groups
  • Advantages and disadvantages of Small Groups
  • Large-Group Communication
  • The elements involved in planning meetings and conferences
  • The Decision-Making process
  • Implications for the Admin Office Manager

SOLVING PROBLEMS IN OFFICE MANAGEMENT

  • Definition of Problem
  • Relationships among problem solving, decision making and choice making
  • AOM as problem solvers
  • Basic functional problems
  • Operating problems
  • Problem solving and productivity
  • Problem solving process
  • Problem solving environment
  • Multicultural
  • Human attitudes
  • Basic elements of the problem
  • Principal elements causing problems in the office
  • The present state
  • The desired state
  • Controllable and uncontrollable factors
  • Problem-solving abilities
  • Creative ability
  • Logical ability
  • Intuitive ability
  • Steps in problem solving
  • Barriers in solving office problems
  • Human problems
  • Systems problems
  • Economic problems

OFFICE ENVIRONMENT

  • Management of Office environment
  • Elements
  • Smart Office
  • Green Office
  • Impact of the office environment on employees
  • The healthy office environment
  • Sick–building syndrome
  • Concerns Ergonomic factors required to achieve an effective office ambience
  • Lighting (types, task/ambient kinds)
  • Color (does not include reflectance and guiding principles)
  • Noise control (techniques for controlling noise)
  • Conditioning the air (temperature, humidity, circulation and cleanliness of air)
  • Music
  • Conservation of energy (techniques for conserving energy in the lighting system and other conservation measures)
  • Office security

MANAGING HUMAN RESOURCES

  • Steps in the recruitment process
  • Sources of potential office employees
  • Outsourcing
  • Job specification & job description
  • Selecting office workers
  • Application form
  • Interviewing (direct, indirect and patterned interview; record of interview)
  • Checking references and letters of recommendation
  • Pre-employment testing (types of tests and purpose)
  • Implications for the Administrative Office Manage

ORIENTING AND TRAINING OFFICE STAFF

  • Orienting the office staff
  • Purpose of orientation
  • Implementing the orientation program
  • Orientation checklist
  • Main contents of an orientation program/Checklist
  • Employee handbook/orientation kit
  • Sponsor system or buddy system
  • Training
  • Definition of training
  • Advantages of effective training.
  • Training methods and techniques.
  • Information Distribution
  • Simulation Techniques
  • On-the-Job Techniques

APPRAISING AND PROMOTING OFFICE PERSONNEL

  • Appraising office worker’s performance (Objective, frequency of performance appraisal; and who should appraise employees)
  • Uses of the information obtained from performance appraisal
  • Promoting Office Worker
  • Types of promotion
  • The factors of employee promotion
  • Bias-free, non-discriminatory promotion processes.

GOOD LUCK IN YOUR FINAL EXAMINATIONS.